Refund Policy

maryruthorganicshub.com formulates standardized refund rules to fully protect the legitimate shopping rights and interests of every customer. All refund applications shall be implemented in accordance with the provisions of this policy to ensure fair and reasonable after-sales service.

We support a 60-day return period for all products purchased on the platform. Within 60 days after you receive the goods, if you are not satisfied with the product or have legitimate return needs, you can initiate a return application. The returned goods need to keep intact packaging, unused state and complete accessories.

Our platform provides free return service. Customers who meet the return conditions do not need to bear any return freight, reducing your after-sales cost and shopping risk.

After we receive and inspect the returned goods and confirm that they meet the return specifications, we will start the refund process. The refund will be completed within 5 to 10 working days, and the funds will be returned to your original payment account in the form of unified USD settlement.

For individual special products that have been opened, used or damaged artificially, the platform has the right to reject the refund application. If the order has special preferential combination rules, the refund amount will be calculated according to the actual payment amount of the commodity on maryruthorganicshub.com.